Betting Sites with the Best Customer Support

When gambling from your desktop or mobile betting apps, you will encounter some challenges for which you will need help. While some bookmakers will respond to you instantly, others might take longer and you could even end up not getting much help. Again, every bookmaker will offer you various ways of contacting them, but not all will give a quick response. This article will be listing some of the best betting sites with fast customer response, the best ways to contact support for fast responses, and how you should choose World Cup betting sites or football betting she tes based on their customer support. Read on!

We have listed the top sites in Nigeria above based on the quality of their customer support and you might wonder how each made it to our list. Here at BettingTop10 Nigeria we have a criterion which our experts use to rate and review betting sites’ customer support. Here are the factors we consider when choosing best sites with best customer support.

• Availability

Gambling should be convenient and now that you can place a wager at any time of the day from the comfort of your home, you should be able to access customer support at any time of the day or night

• Languages available

Customer support could be available instantly but, in a language, you can’t understand. The availability means nothing if there’s a communication barrier. A good site should offer customer support services in English

• How detailed their FAQ sections is

A FAQ section should provide answers to most general queries. This should save your time and provide solutions to your issues without necessarily getting in touch with an agent

• Support options available

A good site should have various support options for more efficiency. The best sites normally have up to four options for you to choose from depending on the urgency of your issues

• Response timelines

Can you get a response instantly or do you have to wait for a few hours, days, or weeks? Different support options have different timelines and so do every bookmaker so, choose wisely

A bookmaker’s customer support is their selling point. If you can’t get your issues resolved then you don’t have any reasons to stay, which is a loss for the sportsbook. Some bookmakers may have various options, while others may have one or just a few. The number of the support options available ma not matter if the ones available are efficient and effective. Here are some of the most common customer support channels:

• Email

Emails are the best way of contacting your bookmaker’s support especially if you’re dealing with a serious issue like a delayed payment or security. An email makes it easy for you to narrate your entire encounter, attach evidence and keep a track of all these details including timelines for future reference should you need to escalate the issue

• Contact form

Contact forms have been here since the beginning of online sportsbetting. A contact form is the best way to submit a request but not the best if you’re seeking answers to urgent questions. As the name suggests, it’s a form that you fill out, providing your name, email address and the request.
Some sites may allow you to attach relevant details in prescribed formats but some won’t have the option to submit an attachment. Once you submit your request, the customer support will send you an email and from there you can further your communication

• Live Chat

Live chat is the most efficient way of getting help from a betting site. You engage with an agent in real time and you can resume to gambling as soon as your issue can get resolved. Top betting sites have live chat options; however, the quality of these services varies from one bookie to another.
Don’t be surprised if you get an annoying response from a bot. Some live chats lack a human element making it hard or you to get help but for a good live chat, you will get all the help you need and even get a chance to email yourself a copy of the conversation

• Hotline

Sportsbooks may offer toll-free hotlines which you can call when in need. They are effective if you are getting additional details on promotions and more general queries compared to trying to resolve issues with your betting account. Getting instructions from a phone call can be frustrating and hard to follow, so I recommend leaving such serious problems to emails and live chats.
Like with most corporate hotlines, you can expect long queues

• Social Media

Betting sites have been evolving with the mobile technology and trends. Most betting sites will allow you to send your queries via their Twitter, Facebook, WhatsApp, and Telegram pages. These sites are the best if your queries are not serious such as seeking promotional details or getting started.
I wouldn’t recommend using social media to seek help for more serious problems, especially those relating to your account. It might not be safe to share details on a social media page but sending an email could help a great deal

Below you can see the list of the best betting sites with the fast customer support response:

Now that you know the various channels of contacting customer support, how do you make the move? Well, there are many ways to kill the rat. Here are the different ways on how you can contact a betting site’s customer support.

• Go to their footer

A footer is the lowest section of a website. Bookmaker’s websites may be designed differently, but most footers contain details and links to almost every part of their site. You will find the contact information for the bookmaker which in most cases have a dedicated section with all their available channels and their contact details

• Google them

If you’re having any trouble finding a sportsbook’s email address or their hotline, you can simply ask google. You can for instance search for “Bet9ja customer support” and all the details related to the bet9ja support contacts will be available. Trust me, this will save you time

• Use other options available

Betting sites know the importance of having solutions at your disposal. Top betting sites will have any useful information highlighted for you and even have quick links for the same. They are aware of the most common issues, and are proactive about it.
For instance, if most of their users have had issues with processing payments, you will find a quick link for help on the payment page, so always look around.
For the live chat, a bunch of betting sites if not all have a pop-up chat box which is easy to spot. You can just click on the live chat icon at the bottom right-hand side of the website to initiate a conversation

Support Options

Support is more than just providing customer services. Support involves proving all the information that makes it easy for you as a punter to enjoy gambling with little or no help and with more clarity. Imagine getting a bonus without the terms and conditions to guide you on how to claim it. You’d feel lost, right?
Let’s take a look at additional support options;

• FAQs
  The FAQs section is one of the most important part of a betting site. You should find answers to general questions such as how to place a bet, how to make a deposit or withdraw, the payment methods available, and more. This section offers you a chance to serve yourself and resolve your general issues at your own pace
• Terms and Conditions
  T&Cs provide guidance on what’s expected of you to avoid frustrations. If you’re claiming a bonus, you want to be sure how to go about it, the eligibility criteria, and the steps to follow to do it successfully
• Help
  The help section of a bookmaker contains all the information available to improve your gambling experience. You can find tutorials on how to place certain bets, how to use certain features, and much more. Sportsbooks create this section to get cater for novices as well as teach old punters new tricks